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Repair

Repair

Repair refers to the process of fixing a product that has become damaged, or malfunctioning and restoring it to its original function. This process may involve replacing broken components, fixing mechanical or electrical issues, and addressing any cosmetic damage.

Your challenges Our solution Customer benefits Reference Talk to our expert Additional information

Your challenges

  • Declining customer loyalty due to cheaper alternatives on the free aftermarket (IAM)

  • Supply chain bottlenecks and complications in the supply of spare parts

  • High costs in management and further development of the portfolio

  • Difficulties in selecting reliable suppliers for remanufacturing.

Our solution

We develop a customized repair strategy aligned with your goals and challenges, evaluating your product portfolio for repair suitability. We consider technical and economic aspects, identify potential repair partners, define KPIs for selecting service providers, and support, monitor, and control the repair process with our in-house SaaS solutions.

Customer benefits

Offer an attractive portfolio for price-sensitive customers

Generate cross-selling effects with repair services

Achieve cost and CO₂ savings compared to new parts

Ensure a long-term supply of parts through repair

Example

Reference:

  • 01

    CHALLENGE

    Supply bottlenecks for essential SMD components in spare parts production.

  • 02

    APPROACH

    Developed a 1:1 repair solution to cushion supply shortages in local markets.

  • 03

    SOLUTION

    We collaborated with specialists to implement a quick and cost-effective repair service.

  • 04

    RESULT

    Ensured aftermarket supply security through stock sales and rapid repair solutions.

Get in touch with our experts.

Jan Reisinger

Consultant

Would you like to optimize or create your repair solution program? We evaluate your current product portfolio for technical and economic feasibility and make recommendations for optimizing your current repair process.

Contact me for an initial, non-binding conversation and let us explore how we can best support you in optimizing your repair solution.

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Repairing in the automotive industry is important for several reasons

Repairing with Encory

By providing advice on the repair process, we, as Encory, take on tasks in the area of product management and also offer IT solutions for order processing.

By providing advice in product management, we constantly analyze the product portfolio for feasible products, coordinate with repair service providers on current projects and solve the logistical challenges of handling 1:1 repairs for you.

With the help of our IT solutions, we monitor the status of the repair order and exchange data between the service providers for order processing.

How can we improve your repairing?

Thanks to our many years of experience in supporting and implementing repair projects, we can offer you a fast and reliable solution for new repair projects or help you optimize your existing 1:1 repair offer.

We work with you to identify the best possible product portfolio in order to extend the product life cycle of your products with a repair solution.

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